Shipping Policy

Last updated: September 18, 2026

Thank you for shopping with Pawtons! We're committed to getting your order to you quickly and safely. Please review our shipping policy below.

Order Processing Time

All orders are processed within 1–3 business days after you receive your order confirmation email, excluding weekends and public holidays. You'll get a notification as soon as your order ships.

Shipping Rates & Delivery Estimates

We offer Standard Shipping (5–10 business days) and Expedited Shipping (2–5 business days). Rates are calculated at checkout based on your location and the method you select. Orders over a qualifying amount may be eligible for free standard shipping.

International Shipping

We ship worldwide. International orders may be subject to customs duties, taxes, and import fees, which are the sole responsibility of the customer. International deliveries typically arrive within 7–21 business days.

Shipment Tracking

Once your order ships, you'll receive an email with your tracking number. You can use it to monitor your shipment on the carrier's website.

Lost or Damaged Packages

Pawtons is not responsible for packages lost or damaged in transit. If your order arrives damaged, contact us within 7 days of delivery with photos of the damage and we'll work to resolve the issue promptly.

Incorrect Address

Please make sure your shipping address is correct at checkout. Pawtons is not responsible for orders delivered to an incorrect address provided by the customer. If you spot an error, contact us immediately and we'll do our best to help before the order ships.

Contact Us

If you have any questions about your order or shipment, contact us at contact@pawtons.com or visit pawtons.com.